ITCC NOC Technician

Location: Tulsa, OK

Description:

Monitor SCOM for various systems and applications.
- Basic diagnostics of server connectivity
- Restart services/servers via provided tools as documented.
- Knowledge to engage correct SME team for service restoration.
Monitor LAN/WAN health (OpsView)
- Troubleshoot local site issues vs. circuit/MPLS issues.
- Coordinate with carrier or Telecom and local contacts to restore services.
Communicate information on a regular basis about outages and issues to IT.
- Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity.
- Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.
Knowledge of Windows Server OS (2012 R2 and newer)
Experience troubleshooting Windows Server OS (2012 R2 and newer)
Knowledge of vSphere.
Knowledge of Networking Equipment such as Cisco, Aruba, Arista
Experience troubleshooting Networking Equipment such as Cisco, Aruba, Arista
Ability to work with various carriers and communicate findings internally and externally.
Knowledge of PaloAlto.
Develop e-mail communication for All Users about outages and other IT Information
Monitor E-Mail to the Service Desk for break/fix issues.
Provide technical support to callers with problems (afterhours)

All these tasks require:

Ability to analyze alarm conditions as presented by multiple monitoring applications (OpsView, SCOM, FireEye, and others)
3+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
Experience with analyzing system and network performance using monitoring, historical, and graphical data.
- Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
- Experience with Windows Server 2012 R2 – 2022. Understanding of domain principles, DNS, and DHCP preferred.
Experience troubleshooting PC software and hardware issues.
Experience working critical issues that affect many users.
Communicate information on a regular basis about system wide outages to various departments within the company.